Frequently Asked Questions
xbgee FAQ — all your questions answered in one place
Find short and clear answers to all your questions about accounts, deposits and withdrawals, bonuses, games and security.
Whether you are a new player or a long-standing member at xbgee, we receive many questions every day. From how to open an account to depositing money via bKash, betting on BPL matches, welcome bonus terms or responsible gaming — we have compiled the most common questions on this FAQ page. If you cannot find the answer you need, contact our 24/7 live chat support.
Account and Registration
To register at xbgee you need an active mobile number, a valid email address and a strong password. The registration process is entirely online and takes just a few minutes. Please note that the platform is for people aged 21 and above only.
No. Under xbgee rules each person may hold only one account. Creating multiple accounts is treated as a breach of bonus terms and those accounts may be permanently closed. If you need a new account, contact our support team.
Use the "Forgot your password?" option on the login page and a password reset link will be sent to your registered mobile number or email. The whole process is secure and usually completed within a few minutes. If you have any trouble, let us know via live chat.
Yes, xbgee verifies identity to maintain a secure environment. A copy of your national ID card or passport may be required before withdrawals or for large transactions. The verification process is completely confidential and your information is protected with SSL encryption.
Yes, xbgee is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. Every feature available on desktop is also available on mobile — deposits, withdrawals, playing games and live chat are all easily accessible on mobile.
Deposits and Withdrawals
xbgee currently supports four mobile banking methods: bKash, Nagad, Rocket and Upay. These are the most widely used payment methods in Bangladesh, so you can transact quickly and easily from anywhere.
Deposits via bKash, Nagad, Rocket or Upay are generally instant. As soon as payment is confirmed, the amount is added to your xbgee balance. Occasionally a delay of a few minutes may occur due to network issues — if that happens, let us know via live chat.
The minimum deposit amount across all payment methods is ৳100. The minimum withdrawal amount is ৳800. You can start with a small deposit and build up your experience gradually.
Withdrawal requests at xbgee are usually processed within 30 minutes to 3 hours. The amount will be sent directly to your bKash or Nagad number. If KYC verification is already complete, the process is faster.
xbgee does not add any extra charges on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own fees — this depends on the terms of the relevant service.
Cancellation may be possible in some cases while the request is still being processed. However, once it has been approved it generally cannot be cancelled. If you urgently need to cancel, contact live chat quickly — our support team will assist you.
Games and How to Play
To bet on BPL matches at xbgee you must first have a balance in your account. Go to the cricket section, select the match, choose your preferred market (match winner, top batter, highest wicket-taker, etc.) and enter the stake amount. Real-time odds are available on live matches too.
xbgee offers slot games from well-known providers including PG Soft, Pragmatic Play and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Fortune Gems and Sweet Bonanza are available in the slots section. Each game has its own theme, features and payout structure.
RTP (Return to Player) is a theoretical figure showing what percentage of total wagers a game returns to players on average over the long run. For example, a 95% RTP means an average return of ৳95 for every ৳100 wagered. This is an overall statistical measure — results in any individual session can vary.
Yes. xbgee's live casino games are operated by certified providers including Evolution Gaming and Ezugi, who comply with international fair play standards. Games are conducted transparently via live streaming with real dealers, and results do not depend on a random number generator.
Aviator is a crash game by Spribe. A plane takes off and the multiplier keeps rising. If you "cash out" before the plane crashes, that multiplier is applied to your stake. The moment of the crash cannot be predicted — when to cash out is your decision.
Bonuses and Promotions
A 120% bonus is added automatically on your first deposit into a new account, up to a maximum of ৳10,000. For example, if you deposit ৳1,000 you receive a ৳1,200 bonus — giving a total balance of ৳2,200. No separate steps are needed to claim the bonus.
A wagering requirement is the total number of times you must bet the bonus amount before you can withdraw it. xbgee's welcome bonus wagering requirement is 10x — meaning you can withdraw once you have wagered 10 times the bonus amount. This is one of the more straightforward conditions in the market.
The xbgee VIP program has three tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.5%) and Gold (up to 0.8%). Your tier rises through regular play — if you have sufficient activity you will be moved up to the next tier automatically.
Weekly cashback for VIP members is added to their account at a set time each week. The cashback amount depends on your VIP tier. You can receive up to 0.3% at Bronze, up to 0.5% at Silver and up to 0.8% at Gold. Contact live chat for details.
Yes, xbgee offers special promotions on occasions such as Eid ul-Fitr, Eid ul-Adha, BPL and the T20 World Cup season. These offers are available for a limited time. Check the xbgee promotions page regularly or ask via live chat to stay up to date on the latest promos.
Security and Responsible Gaming
Yes. xbgee uses SSL encryption technology to protect all your personal information, payment data and transaction details. No information is shared with third parties. You can find full details on our privacy policy page.
Absolutely. xbgee is for people aged 21 and above only. Those under age are not permitted to use this platform. Proof of age may be requested during the KYC process to verify your age.
If you experience any issues related to gambling or betting, xbgee's 24/7 live chat offers support in Bengali. For more information and self-exclusion options, visit our responsible gaming page.
Yes, xbgee offers a self-exclusion facility. Contact the support team to temporarily close your account for a set period. This is a responsible gaming tool that you can use at your own discretion. Visit the responsible gaming page for details.
The xbgee support team is available in Bengali via live chat seven days a week, twenty-four hours a day. You can also reach us by email at [email protected]. For the fastest resolution, live chat is generally the best option.
Still have questions?
The support team is available in Bengali via live chat 24/7 and ready to help you with any issue right away.
Go to xbgee
Live Chat — 24/7